Support

Stuck, found a mistake in a fact, or have an idea? Write to support@mesozoicapp.com. A real person reads every message.

Will my progress move to my iPad or a new iPhone?

Yes, through your own iCloud. Sign in to the same Apple Account on both devices, with iCloud turned on, and open the app on each. Your creatures, cards, stickers, egg, ash and stories follow you. Chats stay on the device where they happened.

Some paintings don't move yet, or a story has no voice

The living paintings, the story voice and the card looks download by themselves after you install the app. On a slow connection that can take a while. In the app, Settings → Downloads shows how far each one has got.

Does the app work without the internet?

Yes. Every creature, painting and fact is inside the app. Chatting with Tiko and the creatures uses Apple's on-device model, so it works offline too.

Reminders

The app can remind you when your egg's next clue is ready, or about today's question. Turn them on or off, and choose the time, in the app under Settings → Notifications.

Purchases and subscriptions

Purchases are made through Apple. To cancel or change a subscription, open the Settings app → your name → Subscriptions. For a refund, ask Apple at reportaproblem.apple.com. On a new device, "Restore" in the app brings back what you bought.

Privacy

There are no ads, and nobody else gets anything from the app. The privacy policy says what the app keeps and how to have it deleted. Questions about privacy go to privacy@mesozoicapp.com.